- Changing or Canceling an Order
- Payment Options
- Will I Have to Pay Sales Tax?
- International Orders
- Out of Stock/Backordered Items
Changing or Canceling an Order
Sometimes your order needs change. That’s why our Customer Service Department will be happy to assist you in changing or canceling an order (some fees may apply). We will do our best to accommodate your needs, but please note that factors such as ship date, stock and financial processing must be taken into consideration.
If your order has already shipped, an order change or cancel will be handled as a return or exchange and fees may apply. Shipping costs due to a changed or canceled order are nonrefundable.
The following payment methods are accepted for purchases made from ZerustProducts.com:
- PayPal (see details below)
- Personal Check (see details below)
When paying with PayPal, please keep the following items in mind as you make your payment and anticipate your shipment:
- We will ship only to confirmed addresses as reported to us by PayPal upon payment.
- Any order changes that require additional funds may be paid for via PayPal or a credit card.
Personal Check Details
Personal checks may be accepted from some customers who have placed previous orders with ZerustProducts.com. There will be a 2-3 day delay in processing once the check is received. Contact us for more details.
Will I have to pay Sales Tax?
Yes. All orders will be charged 6.5% sales tax.
While online sales tax can be confusing and varies by state, federal regulations dictate that when purchases are made online the location of the vendor will determine the sales tax rate applied to the sale. Since our products are shipped from our location in Twinsburg, Ohio, you will pay Ohio sales tax on your total order. The current Ohio sales tax rate is 6.5%.
Any order shipping to a location outside of the 50 United States is considered an international order. If you have questions about an international order, feel free to contact Customer Service. Additional shipping charges apply based on international shipping costs and processing fees.
ZerustProducts.com wants to make your international ordering process easy. We will strive to assist you in making your purchase simple, worthwhile and cost effective.
Out of Stock/Backordered Items
If you agree to a backorder, we will charge you half the cost of the item as a non-refundable deposit. This deposit will be retained as store credit in the event of a back-order cancellation.
If you are interested in an item that is out of stock or discontinued, feel free to contact Customer Service for more information regarding the eventual availability of the product.
We are not responsible for any typographical errors, omissions, inclusions or other errors on our web pages. Images are for illustrative purposes only and details are subject to change without notice.
ZerustProducts.com makes no guarantees regarding the accuracy of images, and some products may vary slightly from the images or illustrations displayed.